Troubleshooting

I'm getting "Parse error: There was a problem parsing the package" error when trying to install AndRO

• Check if you enabled installation of apps from unknown sources in your device settings.
• Check if your Android version is 5.0 or higher.

I crash a few seconds after entering a map

• You are probably using emulator. Please switch to the real device.

I can't send the AndRO APK link through Facebook

• This is because of Facebook policy that prevents sending APK files.
• If you are a server owners, you can upload APK to your server's website download section and send players URL of this section instead of the actual APK file.
• If you are a player, you can download latest version APK from your server's website.

I'm getting error "Unable to install because of an error in the app APK. We recommend installing only certified apps from playstore."

• Check if "installation of apps from unknown sources" is enabled in your device settings.

I'm getting "timeout while downloading XXX" errors during game.

• This may be related to either your ISP or server being too far away from master-server. Asking your GM to use a dedicated HTTP file server could be a solution.

Map is loading too slow / all sprites are black

• You probably selected an option to download resources on the fly. Please wait until all the sprites are downloaded, this is only a one-time action.
• Alternatively, you can select "Download full client" when the app starts.
• If you are a server owner, consider setting up a dedicated download server for your resources (contact me for the details).

I see error 'A database error has occured (15)' when using autotrade

• This happens due to incorrect message string in client translation. Exit with reason '15' is really a normal client exit, not an error. Ask your GM to modify client translation to show the right message on successful log off.

Error "SSLHandshakeException: Chain validation failed"

• Check the date and time on your device.

Error bd_undead.tga

• The problem is because your server's LUA files mention this bd_undead.tga icon as an icon for "Change Undead" status change, but the icon file itself not exists in your GRF. The solution is either 1) to remove references to bd_undead.tga from stateicon LUA files and patch the updated LUA files to players, or 2) to find the original bd_undead.tga file somewhere on the internet (or to draw it by yourself), place it into data/effect directory and patch this file to players.

Error "Invalid patch list line 1: !DOCTYPE HTML

• The problem is because your patch list is unavailable and some other HTML document is opened instead. Check that your patch list is available and its page does not redirect anywhere.

Error "UnknownHostException: Unable to resolve host "yourserverhost.com": no address associated with hostname

• The problem is because the player can't connect to your server host. Probably his mobild date / wifi is disabled or your host is unavailable.